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Frequently Asked Questions

Q: Why should I use Activated Carbon for my skin?

Activated charcoal is carbon that is in a sponge-like structure that soaks up all the chemicals and toxins it is exposed to.

So it makes sense that this "Active ingredient” is the work-horse behind Carbon White Skincare and oral care product range.

Imagine that 100% natural sponge soaking up all of the pollution and external aggressors our skin is exposed to or “Soaking up” all of that bad bacteria and excess sebum challenged and stressed skin produce.

Then expertly crafted with the best of nature’s plant oils and extracts to provide the ultimate nourishment, hydration and moisture to revive and renew any skin type.


Q: What causes acne?

Acne is a common inflammatory skin condition that causes pimples. It occurs most often in those experiencing hormonal changes such as puberty, pregnancy or menopause.

Acne occurs when the pores on your skin become blocked with oil, dead skin, or bacteria.

Each pore on your skin is the opening to a follicle. The follicle is made up of a hair and a sebaceous (oil) gland. The oil gland releases sebum (oil), which travels up the hair, out of the pore, and onto your skin. The sebum keeps your skin lubricated and soft.

Acne can be caused by one or more problems in this lubrication process. It can occur when:

  • too much oil is produced by your follicles
  • dead skin cells accumulate in your pores
  • bacteria build up in your pores

All of these problems contribute to the development of pimples when bacteria grow in a clogged pore and the oil is unable to escape.

Why activated carbon can help:

Activated carbon is gifted with the ability to deep clean without drying, soaking up those chemicals and toxins, excess sebum, bacteria and dead skin cells that can cause breakouts, irritation, and the cellular damage responsible for premature ageing. It washes them away without breaking down your skin’s naturally protective acid mantle.

Q: How do I find out my skin type?


Try this the next time you have two hours where you don’t need to leave the house:

Wash your face with your usual cleanser, pat it dry, and then don’t touch it at all for two full hours—don’t apply any makeup, moisturizers, sunscreen, nada. At the end of those two hours, check how your skin is feeling.

  • If it’s… tight, flaky, or uncomfortable, you likely have DRY skin
  • If it’s… oily or shiny all over, you likely have OILY skin
  • If it’s… oily in some places, tight in others, you likely have COMBINATION skin
  • If it’s… pretty comfortable and not greasy, you likely have NORMAL skin
  • If it’s… oily, dry, or combo, but covered in acne, you also have ACNE- PRONE skin

Q: What’s the best way to handle sensitive skin?

AVOID HOT WATER - It strips the skin of its natural oils, promoting dryness. Use lukewarm water all the time.

DON’T OVER SOAK in the bath or shower and wash your face last applying a moisturiser immediately after getting out.

PROTECT your skin from the sun and harsh winds.

LOTS OF TLC - Sensitive skin needs more tender care. Avoid harsh scrubs, brushes, and loofahs and clean and treat gently, using only non-irritating products.

WATCH OUT FOR CHEMICALS read the labels on your skin care and other personal care products, avoiding harsh chemicals, and also pay attention to your laundry products. Many can irritate the skin because of harsh surfactants.

KEEP IT SIMPLE– Use no more than 4 products to help your skin recover.


Q: How long does shipping take?

1 – 3 business days.

Q: Where do you ship to?

We ship over the whole of New Zealand and Australia. If you live anywhere else please email us and we’ll see what we can do.

Q: What is your refund policy?

Please contact us within 30 days of purchase at contact@carbonwhite.co.nz or check out our return policy down below.